Every December, we plan a small summer holiday. This year, after 9 months of lock down, we really needed a change of scene. And we love to be beside the sea; it helps us relax. We like both coasts but find the West Coast so much more affordable than the East Coast. We also don’t like very busy places. We had a holiday at Yzerfontein a few years ago and found a wonderful apartment there back in August on Booking.com. We booked for 12 nights in early December, paid in full on November 23rd and happily headed off with the car piled high with all our essentials for self catering, lots of reading matter, our lap tops and a few casual clothes
As we drove the hour and half to our destination, we heard Pippa Hudson on Cape Talk, talking about people finding that their booked and paid for accommodation did not exist when they arrived. We knew where the house was, but couldn’t quite find the place which was pictured on our booking form. It had changed colour from white to blue and was looking a bit run down. Very, very different from the pictures on Booking.com. We drove in; a window opened and a man said "What do you want?" "We are booked in here tonight", we said. "Someone will come and talk to you" he said and his wife appeared. "We are booked here for a holiday'' we said. You can’t be" she said, "we have leased the whole house for a year. This is no longer Breakwater self catering". SO, Please warn all your friends and family not to trust on line bookings this year. I had used one of the largest on-line booking agencies, which we have used locally and internationally for years. "It is strange" she said ''we had two girls from Robertson yesterday, called Lindy and Michelle, who said they had also booked and paid to stay here". Panic. We had the owner’s number, so we rang - no answer. She had another number, no answer. The penny dropped; we had been scammed. One bit of advice we can offer is contact your host before you come and if you get no answer or response, contact the booking agency immediately
So what do you do? We were in an area which has no cell phone reception, so we couldn’t make any calls to the booking company and no internet access. And we had nowhere to go, except home. But Lynne doesn’t give up that easily. We have worked with the local tourist agency, so headed for them. We stopped at a small shopping centre and saw an estate agency open. "They will know where it is", she said. And we found heavenly, helpful Magda Botha, who was an absolute star. She managed to connect us with Booking.com, who tried to contact the owner - no answer. They then told us that they would send her an email and if she didn’t respond in 30 minutes we would get a full refund. Nice, but where were we going to sleep tonight?
Several phone calls were made by the tourist office, we went to see one place which was not suitable. one room and a noisy building site behind it. Back to Magda who found us a place to stay for 2 nights, it was really good. We may stay on we thought and we did. It turned out to be perfect. And Booking.com is refunding us in full, plus any extra expenses we might incur and they are very apologetic
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